Whole Being Detox — Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Edward Francis Gordon LLC

Effective Date: October 23, 2026
Website: https://wholebeingdetox.com
Email: support@wholebeingdetox.com

1.PURPOSE AND SCOPE

Whole Being Detox ("WBD," "we," "us," or "our") is operated by Edward Francis Gordon LLC.

This Refund & Cancellation Policy explains the general rules and procedures governing refunds, returns, cancellations, rescheduling, product replacements, and recurring purchases.

It applies to purchases made directly through Whole Being Detox, including educational programs, live events, digital products, physical products, product packages, and subscriptions.

Our goal is to establish clear expectations before a purchase is made.

Different offerings may have different refund and cancellation terms. The specific terms applicable to each product, service, event, or program will be disclosed in the relevant offer, registration page, checkout process, or purchase agreement.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.

2.OFFER-SPECIFIC REFUND POLICIES

Each Whole Being Detox product, program, service, or event may have its own refund, cancellation, or return conditions.

Offer-specific terms may establish:

• Whether refunds are available.
• The applicable refund-request period.
• Conditions for receiving a refund.
• Cancellation or rescheduling options.
• Requirements for returning physical products.
• Treatment of supplements or materials included in a program.
• Payment obligations under installment plans.
• Rules for subscriptions or recurring shipments.

Any offer-specific terms must be clearly disclosed before purchase.

Where a specific offering has its own refund provisions, those provisions govern that purchase to the extent permitted by law.

If no different return terms are disclosed for an eligible physical store product, the standard 30-day unopened-product return policy in Section 6 applies.

If no refund terms are disclosed for a standalone digital product, the purchase is nonrefundable except as required by law.

Refund restrictions do not override applicable statutory rights.

3.LIVE EVENTS AND TRAININGS

3.1 General Live Event Policy

Unless an offer expressly states otherwise, registration fees for live events, workshops, presentations, and trainings are nonrefundable.

This includes cancellations due to:

• Scheduling conflicts.
• Changes in personal circumstances.
• Nonattendance.
• Partial attendance.
• Decisions not to complete the event.

3.2 Whole Being Detox 3-Day Training

Registration for the Whole Being Detox 3-Day Training is nonrefundable, except where required by law or expressly provided in the event's purchase terms.

Participants are responsible for attending the event at the scheduled times.

Transfers to another event date or participant are not guaranteed and require approval from Whole Being Detox.

3.3 Event Cancellation by Whole Being Detox

If Whole Being Detox cancels an event and does not provide the purchased event, participants will be offered an appropriate remedy, including a refund where required by law.

If an event is postponed or materially rescheduled, we will communicate the available options and honor applicable legal requirements and purchase commitments.

4.EXTENDED PROGRAMS — 7-DAY "KICK THE TIRES" GUARANTEE

4.1 Eligible Programs

The Whole Being Detox 3-Month Program includes our 7-Day "Kick the Tires" Guarantee.

Other extended programs may include this guarantee or different refund terms, as disclosed in their specific offers.

4.2 When the Guarantee Begins

The guarantee begins on the date the participant is first granted access to the purchased program.

The guarantee does not begin merely because payment was processed if program access has not yet been provided.

The seven-day period is measured in calendar days.

The access date is Day 1, and the request must be received by 11:59 p.m. Arizona time on Day 7.

4.3 How to Request a Refund

To request a refund under the guarantee, email:

support@wholebeingdetox.com

Include:

• Your full name.
• The email address associated with your enrollment.
• The program purchased.
• A clear request for a refund.

The request must be received within the applicable guarantee period.

Participants are not required to demonstrate a particular level of dissatisfaction to use the advertised guarantee.

4.4 Refund Amount

A qualifying refund will cover the amounts paid for the eligible program enrollment, subject to any separately disclosed and lawful treatment of physical products included in the purchase.

If the program was purchased through an installment plan, remaining installments for the refunded enrollment will be canceled.

Once the refund is processed, access to the refunded program and its restricted educational materials may be terminated.

4.5 After the Guarantee Period

After the seven-day guarantee expires, program payments are nonrefundable unless the applicable offer provides otherwise or a refund is required by law.

An installment plan does not automatically become cancelable simply because the participant chooses to stop attending after the guarantee expires.

Payment obligations remain governed by the applicable purchase agreement and law.

5.PROGRAM PACKAGES INCLUDING PHYSICAL PRODUCTS

Some Whole Being Detox programs may include supplements, educational kits, wellness products, or other physical materials.

The applicable offer will disclose whether those items are:

• Included without an additional charge.
• Separately purchased.
• Included in a bundled package price.
• Subject to a separate return or refund condition.

5.1 Products Shipped Before Program Cancellation

Where expressly disclosed and agreed to before purchase, a program refund may require the participant to return eligible physical products or pay an identified retail price for products already shipped and retained.

Any retail price, deduction, or separate payment obligation must be disclosed before purchase.

We will not impose an undisclosed product charge after enrollment.

5.2 Unopened Products

Where the applicable package terms permit returns, unopened and otherwise eligible products may be returned according to the disclosed return procedures.

5.3 Opened or Used Products

Opened, used, or tampered-with supplements and similar products generally cannot be returned for ordinary change-of-mind reasons.

Any lawful charge for retained products must be consistent with the purchase agreement and applicable consumer protections.

5.4 Relationship to Program Guarantees

The treatment of bundled products will be disclosed alongside the applicable program guarantee.

Any product charge or deduction must not misleadingly contradict an advertised money-back guarantee.

Where a program is sold with an unconditional full-refund promise, that promise will be honored according to its disclosed terms and applicable law.

6.PHYSICAL STORE PRODUCTS — STANDARD RETURNS

6.1 Standard 30-Day Return Policy

Unless different product-specific terms are clearly disclosed before purchase, eligible physical store products may be returned within 30 calendar days of purchase.

To qualify for an ordinary return, products must be:

• Unopened.
• Unused.
• Untampered with.
• In their original packaging.
• In a condition suitable for lawful resale.

Opened or used products are not eligible for ordinary change-of-mind returns.

This restriction does not eliminate legal remedies for defective, damaged, misdescribed, or otherwise nonconforming goods.

6.2 Return Authorization Required

Before shipping a product back, customers must contact:

support@wholebeingdetox.com

The request must be submitted within the applicable return period.

Customers should include their name, order number if available, the product involved, and the reason for the return.

We will provide applicable return instructions and a return shipping destination.

Do not send products back without receiving return instructions.

We may establish a reasonable deadline for mailing an authorized return and will communicate that deadline in the return instructions, subject to applicable law.

6.3 Return Shipping

For ordinary change-of-mind returns, customers are responsible for return shipping unless the specific offer states otherwise.

Original outbound shipping charges are generally nonrefundable for ordinary change-of-mind returns, except where required by law.

Customers are encouraged to use a trackable shipping method.

6.4 Refund Processing

Approved refunds will be issued to the original payment method when reasonably possible.

For ordinary product returns, we may inspect the returned item to verify eligibility before issuing the refund.

We will process approved refunds promptly and within any timeframe required by law.

Financial institutions and payment processors may require additional time to post the credit.

7.DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

We want customers to receive the products they ordered in acceptable condition.

If a shipment arrives damaged, defective, incomplete, or incorrect, contact:

support@wholebeingdetox.com

Please retain the original packaging and provide photographs of the product and packaging when reasonably possible.

We may request additional information necessary to investigate the issue.

Depending on the circumstances and applicable law, the available remedy may include:

• Replacement of the affected product.
• Shipment of the correct product.
• Refund of the affected purchase.
• Another appropriate remedy agreed upon with the customer.

When a return or replacement is necessary because of our mistake, a defective product, or shipping damage for which we are responsible, Whole Being Detox will cover appropriate shipping costs.

Customers will not be required to pay return shipping for a remedy where applicable law requires the seller to bear that cost.

Failure to provide photographs does not eliminate mandatory consumer rights.

8.SUPPLEMENTS AND WELLNESS PRODUCTS

Supplements and other consumable wellness products may be subject to additional product-specific conditions.

For ordinary change-of-mind returns, supplements must remain unopened, unused, untampered with, and in their original packaging.

Products with broken seals or evidence of use generally are not eligible for ordinary returns.

Products requiring special handling or subject to additional safety restrictions may have separately disclosed return conditions.

These restrictions do not exclude legally required remedies for defective, damaged, or incorrectly supplied products.

9.DIGITAL PRODUCTS AND EDUCATIONAL MATERIALS

Digital products may include:

• Downloadable guides.
• Recorded trainings.
• Digital educational materials.
• Standalone online courses.
• Educational resource packages.
• Other electronically delivered content.

Refund eligibility for digital products is offer-specific.

Each digital offer may provide a refund guarantee, limited refund window, or no-refund policy.

The applicable conditions will be disclosed before purchase.

Unless a digital offer expressly provides otherwise, standalone digital products are nonrefundable once purchased, except where required by law.

A digital product included within an eligible extended program remains subject to that program's applicable refund guarantee, unless clearly and lawfully separated under the purchase terms.

10.SUBSCRIPTIONS, MEMBERSHIPS, AND AUTOSHIP

Whole Being Detox may offer recurring educational memberships, support services, or automatic product shipments.

Recurring programs will identify the billing amount, frequency, renewal terms, and cancellation process before enrollment.

10.1 Autoship Product Subscriptions

Where autoship is offered, customers may request to modify, pause, or cancel future shipments according to the terms disclosed at enrollment.

Changes must be submitted before the applicable order-processing cutoff.

Orders already processed or shipped may remain subject to the applicable product return policy.

10.2 Subscription Cancellation

Customers may cancel future subscription renewals using the cancellation method disclosed during enrollment or by contacting:

support@wholebeingdetox.com

Where applicable law requires an online cancellation method or other cancellation mechanism, we will provide it.

Cancellation will stop future recurring charges after it becomes effective, subject to the applicable agreement and law.

10.3 Charges Already Incurred

Cancellation does not automatically entitle a customer to a refund of charges already incurred or products already shipped.

Refund eligibility for those purchases will be determined by the applicable offer and consumer protection laws.

10.4 Installment Plans Are Different

A fixed installment plan for a program is not automatically a cancelable subscription.

The distinction between installment payments and recurring subscriptions will be disclosed before purchase.

11.RESCHEDULING, TRANSFERS, AND SPECIAL CIRCUMSTANCES

Some offerings may permit rescheduling, transfers, credits, or other accommodations.

These options are available only where included in the specific offer or approved by Whole Being Detox.

We may consider exceptional circumstances individually, but a discretionary accommodation does not create an automatic entitlement to the same accommodation for future purchases.

Nothing in this section limits legally required refunds or other remedies.

12.PAYMENT DISPUTES AND CHARGEBACKS

If you believe a charge is incorrect, please contact us promptly so we can investigate and attempt to resolve the issue.

You may also exercise any lawful dispute or chargeback rights available through your payment provider.

We may provide transaction records, purchase agreements, delivery records, and relevant communications when responding to payment disputes.

We will not impose penalties or deny statutory rights merely because a customer makes a lawful payment dispute.

13.HOW REFUNDS ARE ISSUED

Approved refunds will generally be issued through the original payment method when reasonably possible.

If that method is unavailable, we may arrange another lawful refund method.

Refund processing times may vary depending on the payment processor and financial institution.

We will communicate with the customer if additional information is reasonably required to complete an approved refund.

14.RELATIONSHIP TO OTHER AGREEMENTS

This Refund & Cancellation Policy is incorporated into the Whole Being Detox Terms & Conditions.

Offer-specific refund and cancellation terms supplement this policy and control the applicable purchase where clearly disclosed and legally permissible.

No offer-specific provision may eliminate consumer rights that cannot lawfully be waived.

If an offer promises more favorable refund rights than this general policy, we will honor that promise according to its terms.

15.POLICY UPDATES

We may update this policy as our products, programs, and services evolve.

The current version will be published on our website with an updated effective date.

Changes will not retroactively remove refund rights already granted under an existing purchase agreement unless permitted by applicable law and agreed to where required.

16.CONTACT INFORMATION

For refunds, cancellations, returns, damaged products, or billing questions, contact:

Edward Francis Gordon LLC
Whole Being Detox
Arizona, United States

Website: https://wholebeingdetox.com
Email: support@wholebeingdetox.com

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END OF REFUND & CANCELLATION POLICY